Contact OpenRoad Lending
Reach OpenRoad Lending by email at [email protected] or by phone at 888-759-7285 — we respond to most messages within one business day.
For questions about how the service works, feedback on any page, review submissions, or corrections to our guides, email [email protected]. Email is the best channel for anything that benefits from a written record, and it reaches the editors directly for content matters — several improvements on this site began as reader messages.
Phone
Call 888-759-7285 during standard business hours (Monday to Friday, 9:00 a.m. to 6:00 p.m. Eastern) for help understanding the process or navigating the site. One important note on roles: questions about an active loan — payments, payoff quotes, hardship options, disputes — belong with the lender that funded it, whose contact details appear on your loan agreement and statements. We can help you find the right page of your paperwork, but the lender owns the agreement.
Mailing Address
OpenRoad Lending
5600 Commerce Way
Columbus, OH 43215
What to Include for a Fast Answer
For general questions, a sentence or two is plenty. For anything about a request you submitted, include the name and email used on the form so we can locate it. For review submissions, follow the format on the reviews page: first name, last initial, state, star rating, and your words at any length. For content corrections, name the page and the line — our editors read every one. And if your question is one of the common ones, the FAQ may answer it faster than we can type.